Refunds, Returns and Exchanges policies
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Customized items
- Personalized items
To complete your return, we require a receipt or proof of purchase.
It’s the customer’s responsibility to pay for shipping to return their order to Israel. Returns and exchanges can only be made once correspondence and agreement with me is established.
Returns & Exchanges Address:
Tel Mond 4060000
Please do not send your purchase back to the without contacting.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
The refund amount consists of the product price less packaging and shipping costs. In the case of a free shipping product a sum of $ 5.8 will be calculated.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.
Special sale\clearance sales items are not refundable.
Exchanges accepted to the studio in Israel and not in New York.
If you wish to exchange an item, send us an email at [email protected] and send your item to:
Tel Mond 4060000
To return your product, you should mail your product to: Yael Donenfeld, Hanotea 9, Tel Mond 4060000, Israel
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.