Terms & Conditions

Effective: 3 November 2026

These purchase terms apply to orders placed at byyaeli.studio, operated by Yael Donenfeld / ByYaeli. For questions about a piece or an order, contact [email protected] or our contact form.

1. Choosing your jewelry

Read the individual product page for its materials, finish, dimensions and available options. Select the required variant before adding it to your bag. Contact us before ordering a custom piece, different chain length or other adjustment so we can confirm availability, price and preparation time.

2. Prices, discounts and payment

Website prices and checkout totals are shown in US dollars. Review your selected items, discounts, shipping and any taxes shown in the final order summary before payment. Shipping eligibility is calculated on the merchandise subtotal after discounts.

Payment is completed through PayPal. Card and guest-checkout options may be available depending on your location and PayPal eligibility; PayPal displays the options available to you. Keep your order confirmation and contact us if payment is interrupted or you are unsure whether an order completed.

3. Preparation and delivery

Unless a different time is stated for your item or agreed for a custom order, allow 1–5 days after payment for preparation. Delivery time is additional. Orders are dispatched from the United States and include our signature gift box.

Available delivery methods, costs and estimated transit times are shown at checkout. Free US standard shipping applies to a merchandise subtotal of US$35 or more after discounts, excluding shipping and taxes. Expedited and DHL Express are paid upgrades. Read the shipping policy.

Provide a complete, accurate delivery address and a reachable phone number for DHL Express. Delivery estimates depend on the carrier and destination; they are not guarantees unless the service expressly says otherwise. Destination customs or import charges not collected at checkout may be requested by the carrier or customs authority. Contact the studio before ordering if you need clarification.

4. Cancellations

Request a cancellation within 6 hours of purchase, with your order number. For a later request, contact us promptly so we can check whether preparation or dispatch can still be stopped. Statutory cancellation rights remain unaffected.

5. Returns and exchanges

For eligible, non-personalized jewelry, contact the studio and send the item back within 14 days of delivery. Return it unworn, in its original condition and packaging. A discount alone does not exclude an otherwise eligible item.

Returns, exchanges and repairs are sent to the studio in Israel, not the US dispatch location. Contact us before posting a return. You pay return postage for a change-of-mind return and may be responsible for loss in value if an item is not returned in its original condition, subject to applicable law.

Custom and personalized pieces and gift cards are excluded from our voluntary change-of-mind policy. This does not remove any remedy for a faulty, incorrect or misdescribed item. Read the complete returns policy, including the return address and refund process.

6. Refunds and order problems

We inspect returned items and email you with the outcome. Approved refunds are processed to the original payment method within 7 days, unless the law requires a different deadline. Payment providers may need additional time to display a refund.

For voluntary change-of-mind returns, original delivery charges are not refunded where permitted by law. If your order included free standard shipping, the existing outbound shipping deduction is US$5.80, where permitted. We explain any applicable deduction before you send your return. No deduction applies where the law entitles you to reimbursement of standard delivery or a full refund for faulty, incorrect or misdescribed goods.

If an item is damaged, incorrect or missing, contact us with your order number and details so we can investigate and arrange an appropriate remedy under applicable law.

7. Your rights and privacy

Your consumer rights: These shop policies do not limit rights or remedies that cannot be excluded under applicable law. If mandatory law provides a different cancellation period, return procedure or refund entitlement, that law takes priority, including for damaged, incorrect or misdescribed goods.

Our Privacy Policy explains how this website handles personal information. These purchase terms take effect for new website orders from the date above; later changes do not retrospectively reduce rights under an existing order.

For assistance, contact [email protected] or our contact form.